Cancellation and Refund Policy

Preamble

1.1. The Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled for the Services provided by Clause & Co.

1.2. The Cancellation and Refund Policy applies to all Clients who engage the Services of Clause & Co., whether the engagement is engaged through the Clause & Co. website, electronic mail, social media, or any other booking channels, as authorized by Clause & Co. from time to time.

1.3. All provisions, admissions and representations herein are to be interpreted in accordance with the terminology, interpretations and clauses provided for in Clause & Co. Terms and Conditions, as updated from time to time.

2. Cancellation Policy

2.1. Cancellation Window

2.1.1. Cancellations must be submitted, in writing, no later than 24 hours from the completion of a Transaction in respect of the Service purchased, which is deemed to begin upon issuance of the invoice. The invoice shall be considered received at the time it is delivered electronically to the Client's email address.

2.1.2. Clause & Co. shall not be held liable for delays in receipt due to factors beyond its control, including but not limited to spam filters, incorrect email addresses provided by the Client, or server-related issues on the end of the Client. Clients are solely responsible for ensuring that communications from Clause & Co. are properly received and monitored.

2.2. Late Cancellations

2.2.1. Cancellations received more than 24 hours after the commencement of the service shall not be eligible for a refund.

3. Refund Policy

3.1. Refund Eligibility

Refunds will be considered only in the following circumstances:

3.1.1. The cancellation is submitted within the stipulated 24-hour window prior to the commencement of service; and

3.1.2. No substantive work, including but not limited to research and drafting, has begun.

3.2. Refund Amounts

3.2.1. Where eligible, a maximum of 75% of the invoiced amount will be refunded to the Client.

3.2.2. No refunds shall be granted once the cancellation window has closed.

3.2.3. Clause & Co. charges a cancellation penalty of 25% of the invoiced amount before any refunds are processed.

3.3. Refund Process

3.3.1. All refund requests must be submitted in writing to hello@clauseandco.co.za.

3.3.2. Approved refunds shall be processed through electronic funds transfer (EFT) to the Client's account with seven (7) to ten (10) business days from the date of confirmation. Clause & Co. shall not be held liable for delays or failed transfers resulting from incorrect or incomplete account information submitted by the Client.

3.4. Exceptions

Clause & Co. shall, in its sole discretion and only in exceptional circumstances, including but not limited to medical emergencies or force majeure, allow for a full refund or rescheduling of the Services purchased. In such cases, rescheduling may be offered outside of the standard policy framework.